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REFUND POLICY
AND PROCEDURE
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If YOU HAVE RECEIVED THE WRONG ITEM
1. Please notify us via TEXT MESSAGE 405-625-4992 that you are sending it back via USPS to the following address
2. TOMAHAWK GRIPS PO BOX 492, NEWALLA, OK 74857
3. Please do no alter or damage the item in anyway as this will void your refund.
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NOTE: ALL ORDERS ARE PRE-PAY, Hand Made and Artistically Crafted
IF YOU ARE WAITING FOR A PRE-PAID ITEM AND NO LONGER WISH TO WAIT PLEASE SEE REFUND POLICY BELOW:
REFUND POLICY: We honor all refund requests during the ordering process. However, the shipping and handling charge of $8.75 is NON-REFUNDABLE and is applied to the certified mail and processing of the refund request. The full refund of the part or parts will be refunded in full when a refund is requested during the ordering process only. Even if your part has not shipped, the S/H fee of $8.75 will not be refunded and is used to process your refund.
1. Please notify us via TEXT MESSAGE or through US mail to the following address for all order cancelations/refund requests: TOMAHAWK GRIPS PO BOX 492, NEWALLA, OK 74857. Please take note, it is mandatory that simple civility and common courtesy be maintained at all times. We have a zero tolerance policy for any threats, profanities or mean hateful speech towards any employees. If you choose this path you will be banned from ordering in the future, per the maker. Thank you.
405-625-4992
2. Your refund will be sent to your original order address, via Certified Mail, in a US Postal Money Order or Bank Money Order.
3. Please allow 5-7 days to process refunds and shipping times.
If you have further issues, please feel free to contact us again via text, phone, or US Mail.
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MESSAGE FROM THE MAKER/OWNER
For customers new to Tomahawk Grips LLC / Tyler MFG, Thank You for considering the world famous Tyler T-GRIP and/or The Tyler Trigger Shoe an American Heritage in firearm accessories. These items are carefully and skillfully created by or in house master craftsman. The Maker has made these wonderful Product lines for decades, first as an Apprentice and now as the master continuing on the work of the one and only Melvin Tyler. His craft and skilled artisan workmanship for each piece that he produces for his customers is unmatched today. We understand if you are unable to wait for your order and want a refund please follow the instructions above. As to exact time frames, we do not always know exactly when the ebb and flow and influx of orders may be coming. Therefore, our production often swells, slowing times for completion, so please be prepared for unannounced delays in shipping. Otherwise, anyone that has ordered, your items will be coming, hang in there the maker extends his personal guaranty in this regard . We are sure you will enjoy your T-Grips and Trigger Shoes, we hope to see you back soon!